Frequently Asked Questions
Everything you need to know about your Keychron experience.
Which operating systems are Keychron keyboards compatible with?
All Keychron keyboards are designed for full compatibility with macOS, Windows, Linux, and Android. Each keyboard includes dedicated Mac and Windows layout keycaps and a physical toggle switch to swap between systems.
How long does shipping take and which countries do you ship to?
We offer international shipping to most countries via DHL and FedEx. Standard processing takes 1-3 business days, and delivery typically arrives within 7-15 business days depending on your location.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in original condition. If you experience a functional defect, please contact our support team to initiate a warranty claim or replacement within the specified warranty period.
What is the difference between Hot-swappable and Non-Hot-swappable versions?
Hot-swappable versions allow you to change switches without soldering, making it easy to customize your typing experience. Non-Hot-swappable versions have the switches soldered directly to the PCB.
How do I update the firmware on my Q-series or V-series keyboard?
You can update your firmware using the QMK Toolbox or our web-based launcher. We recommend checking our official firmware page for the latest .bin files and step-by-step instructions to ensure optimal performance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.