Returns & Exchanges
We offer a 7-day return policy for our mechanical keyboards and accessories, provided they are in their original packaging and condition. Please note that shipping costs for returns are the responsibility of the customer unless the product is defective.
Initiate Your Request
Contact our support team within 7 days of delivery with your order number and a clear photo of the item to receive a Return Merchandise Authorization (RMA).
Pack Your Product
Ensure the keyboard and all included accessories, such as keycap pullers and cables, are securely placed in the original retail box.
Ship to Our Warehouse
Affix the provided shipping label and send the package via a trackable courier service to ensure safe arrival at our inspection center.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing